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Meet Sofia: The AI Receptionist Who Never Misses a Call
A Growing Aesthetic Clinic · Healthcare & Aesthetics
The Challenge
A busy aesthetic and medical clinic was losing potential patients simply because the phone wasn't always answered, especially during peak hours, after closing, and on weekends. Missed calls meant missed bookings.
What We Built
We built Sofia, an AI voice receptionist that answers every incoming call in a natural, human-like conversation. Sofia handles appointment booking end to end and answers common patient questions on the spot, giving callers a consistent experience whether they call at 10am or 10pm.
Tech Stack
VapiElevenLabs
Project Scope
- Natural, real-time voice conversation handling for every inbound call
- Automated appointment booking, start to finish, with no staff involvement
- Instant answers to common patient FAQs
The Outcome
The clinic no longer misses calls during busy periods or after hours, and every caller gets the same consistent, professional booking experience, whether a staff member is available or not.